1. Introduction
In accordance with the EU regulations Salonki Travels (hereinafter referred to as ”Salonki Travels” and/or ”we” and/or ”us”) is responsible for the processing of your personal data. Looking after the personal data you share with us is a responsibility we don’t take lightly. We want you to be confident that your data is secure with us, and understand how we use it to offer you a better customer experience.
2. Data controller
Salonki Travels
3. Contact details for matters related to the register
Email address: sales@salonkitravels.fi
Street address: Rukajärventie 23, 93830 Kuusamo
4. The name of the register
Customer, partnership and marketing register.
5. The purpose and legal basis for the processing of personal data
We only process your personal data if this is permitted by an applicable legal regulation. The processing of your data is based on a contractual relationship between a customer/partner and Salonki Travels, or a separate consent for the processing of customer information. The goal for the register is to make services available to you, manage and improve our day-to-day operations, personalise your Salonki Travels experience as well as contact and interact with you.
6. Utilisation of cookies and similar techniques
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use cookies and similar technologies on our website to improve your customer experience. Users may, of course, choose not to accept cookies from our website.
7. Content of the register
The register may include, but is not limited to the following information:
- Usage data [data about your use of our website and services]
- Account data [may include your name and email address]
- Profile data [your information included in your personal profile on our website]
- Service data [your personal data that are provided in the course of the use of our services]
- Publication data [information that you post for publication on our website or through our services]
- Enquiry data [information contained in any enquiry you submit to us regarding goods and/or services]
- Customer relationship data [information relating to our customer relationships, including customer contact information]
- Transaction data [information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website]
- Notification data [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters]
- Correspondence data [information contained in or relating to any communication that you send to us]
8. Regular Sources of Personal Data
Personal data is obtained from:
- The data subject directly in connection with the online store, online forms, email and telephone communications, meetings, bookings, and the use of services
- Tour operators, travel agencies, and other partners involved in the customer’s booking or service arrangements
- LSJ Group Oy and its business unit Rukan Kuksa
- Publicly available contact information sources of companies and organisations
- Other separately specified sources with the customer’s consent.
Salonki Travels Oy may receive from LSJ Group Oy the customer’s name, company or organisation, contact details, customer acquisition source, as well as necessary information concerning the customer’s requests for quotation, bookings, orders, purchase history, interests, and service preferences. Information concerning marketing consents, marketing opt-outs, and customer communications may also be received.
Salonki Travels Oy processes personal data received from LSJ Group Oy for customer relationship management, customer communications, planning and coordinating services for the customer, and lawful cross-selling and additional sales.
Legal Bases for the Processing of Personal Data
Depending on the purpose of processing, the processing of personal data is based on:
- Entering into or performing a contract with the customer
- Compliance with the legal obligations of Salonki Travels Oy
- The customer’s consent
- The legitimate interests of Salonki Travels Oy in managing customer relationships, responding to enquiries, developing its services, and offering customers services related to their previous interactions or expressed interests.
Where processing is based on legitimate interests, Salonki Travels Oy assesses the necessity of the processing, the customer’s reasonable expectations, the impact of the processing, and the customer’s rights through a separate balancing test.
Email and SMS marketing directed at consumers is based on prior consent or another legal basis expressly permitted by applicable law. The data subject has the right to object to the processing of their personal data for direct marketing purposes at any time.
9. Disclosure information
Your personal data may be disclosed within the organisation of the data controller and its subsidiaries and sister companies and to our collaboration partners for the realisation of the purposes described herein. Otherwise, data is only disclosed to the extent permitted or required by law.
We may need to transfer your personal data outside of the European Economic Area (EEA) if it is necessary for the realisation of the service. In such cases, we will make sure that any transfer of your personal data is subject to appropriate protections as if it were being processed inside the EEA.
10. Data subject’s rights related to data processing
We know how important it is to protect and manage your personal data. You have the right to see the personal data we hold about you. Also, the data controller only collects and processes information that is necessary for its operations. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Your principal rights under data protection law are:
- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- The right to complain to a supervisory authority; and
- The right to withdraw consent.
11. Third-party websites and services
We are not responsible for the practices employed by websites, applications, or services linked to or from our site, including the information or content contained there. We recommend users check the privacy policies of any other websites they use.
12. Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.